Anniversary Spin to Win error
Anyone's Spin to Win erroring with "Spin error, please try again"?This is the rewards anniversary spin, got an email about it a few days ago.
Latest topics
TSD Discount
Hi There. I need someone to follow up with me regarding a TELUS Services Discount that is not being applied to my TELUS Home Services account. I have 3 services with TELUS; Internet, Optik TV and SmartHome Automation. I do see a bundling discount for...
Service cancelled by Telus accidently.
2100 words is not enough to describe the misery Telus is putting me thru. Someone inputted a wrong address so Telus cut off my TV and internet. Took two 5 hour long calls with techs and Loyalty just to get my service back. Instead of just restoring s...
Logging into Telus.net email through Apple Mail
Hey everyone, Currently, I'm trying to help a family member log into their Telus.net email address on their MacBook through Apple Mail. I'm following the tutorial on Telus's website, which is instructing me to do this through the Google provider opti...
Gold Tier - Zero Balance Telus Reward points?
I subscribe to two services thereby qualifying for Gold Tier status in the rewards program. However my balance shows "zero" despite being eligible for 2x each dollar spent on collective monthly billing. Is there a secret handshake or something requir...
Discounts in Agreement not being applied
I called in to renew my service agreement at the end of May as my term was up and the cost of my services was going to go up from $135 a month to $220. Spent about an hour and a half on the phone and received the Critical Information Summary promisin...
Optic and Internet changed during move without consent
Hi there, I recently moved and just got around to installing my TV box. All the sports channels are no longer there and my 1.5 gig changed to a 1 gig connection. The only reason I called Service was to see why my technician did not show to my appoint...
Urgently need to cancel mobility services, cannot make or accept phone call
Please help! I’ve relocated to Norway and need to cancel my Telus mobility contract, I’m aware I’ll need to pay a multitude of fees to leave the contract early but I need to get it sorted ASAP and the web chat just prompts a phone call. I must remain...
Any recommendations?
Hello! I upgraded my phone/plan at least half a year ago, but changed my mind before the phone arrived. I contacted Telus, and was told that I had to wait until the phone was being delivered, and then refuse it. I agreed, however the phone did not ar...
optik TV billing
Ideally, I'd be able to pick up the phone and ask someone, not so with Telus..I am trying to determing why the TV portion of our account has increased $13.19/month, even though our service has not changed. All I can see is a 'premium add on discount"...
