Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I am dealing with a strange issue. I cannot access some websites over wifi but as soon as i turn off the wifi and use mobile data i can load the website. Cant open any telus.com or telus connect app over wifi. Cant pause devices on telus connect. Tri...
Crave started showing I do not have an active subscription and when I try to relog into crave through telus it keeps showing "There was a problem An error occurred connecting with your provider, please try again."
Is there an outage in Langley BC? I live in south Langley and have had no internet for the past 3-4 hours.
The super kicker is Telus Support is in S. Africa and the Philippines.Telus doesn't even hire Canadian students to provide tech support for Canadians, during business hours, when we have a 20% unemployment rate among our youth.I started this journey ...
Date Time Ping Jitter Download Upload 9 Jun 25 6:03 AM 36 10 4.7 0.3 9 Jun 25 6:07 AM 33 7 28.8 5.9I I have the Telus SmartHub inside my house and it connects to an antenna outside (ODU) my house using an EtherNet connection, by which the antenna als...
Dear Telus Support Team, I am reaching out to express my concern frustration regarding the persistent issues with my SmartRing service, which remain unresolved despite several follow-ups. This phone number serves as a crucial support line for Columbi...
If I cancel my internet with Telus can I keep my email address even if I have to pay a fee?
I am ultimately trying to add a Nighthawk WiFi 6 wireless router to replace the Boost Hub.I would first like to say hello to all as from what I have read so far, there are quite a few very knowlegeable people here.. I am very new to telus but do have...
We upgraded to Fibre optic a while ago and ever since the connect app isn't functioning properly. Devices aren't showing up so I am unable to pause wifi or set schedules. This is a huge feature in our household with young kids. I need to be able to c...
We recently switched to Telus and I'm trying to figure out how to connect a few of the Ethernet points to get full speed, i.e. 1.5GB vs. the max we're hitting now of 940MB. I'm trying to see if I'm missing something in my configuration or network set...
